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FAQ
Mobile Why is my app not launching?
To fix this error, you need to reset the application cache. If that doesn't help, check if you have enough RAM. Also try reinstalling the application from one of the links on the site. If you see only a black screen after starting the game, then most likely your device does not have enough RAM.
Can I run your application from a computer?
Unfortunately, we only have mobile version. You can install the emulator on your device and download our application.
My app immediately closes.
To fix this error, you need to reset the application cache. If that doesn't help, check if you have enough RAM. Also try reinstalling the application from one of the links on the site. If after starting the game you see only a black screen, then most likely your device does not have enough RAM.
I did everything you advised, and it didn't help.
Write what error the phone shows you.
Wallet How to create a wallet?
To create a wallet, go to the «operations» section and click on the «Create wallet» button. Next, you will need to set the wallet parameters: the name of the wallet, the network of the blockchain wallet, the public keys of the signatories and the number of mandatory signatures for validating the transaction.
Who are the signatories?
The wallet that you create in our application is multi-signature. This means that a transaction will require several signatures in addition to yours as the owner of the wallet. Signers are people you choose yourself and who also sign the transaction. Each wallet has its own set of subscribers.
Can I delete the signatory?
If the wallet has already been created on the blockchain network, you cannot delete the signatory. If you need a wallet without this signer, you will have to create a new wallet without specifying this person's public key in the list of signers.
Where do I get another person's public key from?
Your subscribers need to download the application to obtain a public key. After the keys are released, the public key can be found in the «About me» section and copied or scanned by QR.
Why can't I delete my wallet?
The wallet is not subject to deletion, since it has already been entered into the registry of the blockchain you have chosen. We're sorry you don't need it, but there's nothing we can do about it. I can advise you to transfer all funds from this wallet to another address.
Why do I copy the wallet address, but it is incorrect?
Make sure that you copy the wallet address and not the address of your public account key. To get the wallet address, go to the «Assets» section and select the wallet you need. A screen with wallet details will open for you, select the «Get» button and copy the address from the pop-up window that appears.
Why is my wallet not displayed in the system?
Wait about five to seven minutes and refresh the application page again. If the wallet has not been displayed in your application, it means that an error occurred during creation and, unfortunately, you will have to create it again.
Can I see my wallet in the blockchain?
While the status of your wallet is «being created», you will not be able to see it, since our server is still processing your application. But as soon as you see the wallet address instead of this inscription in the application, it means that the wallet has been created. Now you can copy this address and drive it into the corresponding blockchain scanner.
Can I import other wallets into your application?
No, you can't import other wallets into our app.
Can I create a wallet with my token?
You can see the list of blockchains and tokens supported by us at this link:. If your token is not in the list, you will not be able to create a wallet with it in our application.