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| - | ====== FAQ ====== | ||
| - | **Is verification required?** | ||
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| - | ---- | ||
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| - | Profile verification is required if you wish to deposit or withdraw fiat (USD, Euro or KZT). | ||
| - | Verification is also necessary to take part in promotions and make use of higher withdrawal limits. | ||
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| - | **What is the minimum/ | ||
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| - | ---- | ||
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| - | The minimum order size is - $10 000 and maximum size - $1,25 million. | ||
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| - | **How do I place an order?** | ||
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| - | ---- | ||
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| - | The opportunity to apply appears only after you have successfully passed the verification | ||
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| - | **Where can I see my order history?** | ||
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| - | ---- | ||
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| - | The order history is available in your personal account, marked as “History”. | ||
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| - | **Why did I not receive the exact amount I sent?** | ||
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| - | ---- | ||
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| - | This is due to the fact that when sending fiat funds, the following commissions are withdrawn from you: | ||
| - | Your bank's commission | ||
| - | Commission of our service | ||
| - | Exchange rate commission USD/usdt | ||
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| - | **What types of bank transfers are supported? | ||
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| - | ---- | ||
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| - | SWIFT transfers for deposits and withdrawals to other bank accounts in the Neoetf Management’s | ||
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| - | **Why am I not receiving emails from C4C?** | ||
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| - | If you are not seeing email notifications from C4C in your account, there are a few possible reasons and things to check first: | ||
| - | - Make sure you are checking the same email address you registered with, and that you entered your email address correctly when you registered. If you are waiting for an email confirmation to reset your password, try entering your email address again to make sure it is correct. | ||
| - | - Make sure your email account isn't full or maxed-out. If your mailbox is full, then you should either purchase more space from your email provider, or delete older unneeded mail and large attachments. | ||
| - | - Check your spam folder. If you see our emails are going to your spam folder, mark them as safe. | ||
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| - | **How do I contact support?** | ||
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| - | ---- | ||
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| - | The best way to contact us for any issues you experience is by opening a ticket here.C4C support is also readily accessible by e-mail by writing to support@neoetf.fund. | ||
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| - | **How do I verify my account? | ||
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| - | ---- | ||
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| - | After registration, | ||
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| - | **What countries are not allowed to use your service?** | ||
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| - | The list includes countries that do not comply and (or) do not sufficiently comply with the FATF recommendationsWe are unable to verify accounts for citizens of the following countries: | ||
| - | * Afghanistan | ||
| - | * Albania | ||
| - | * Anguilla | ||
| - | * Bahamas | ||
| - | * Barbados | ||
| - | * Botswana | ||
| - | * Cambodia | ||
| - | * Cayman Islands | ||
| - | * Colombia | ||
| - | * Cuba | ||
| - | * Dominica | ||
| - | * Fiji | ||
| - | * Ghana | ||
| - | * Gibraltar | ||
| - | * Jamaica | ||
| - | * Iran | ||
| - | * Iraq | ||
| - | * Mauritania | ||
| - | * Myanmar | ||
| - | * Nicaragua | ||
| - | * Nigeria | ||
| - | * North Korea | ||
| - | * Pakistan | ||
| - | * Palau | ||
| - | * Panama | ||
| - | * Saint Vincent and the Grenadines | ||
| - | * Samoa | ||
| - | * Seychelles | ||
| - | * Somalia | ||
| - | * South Sudan | ||
| - | * Sudan | ||
| - | * Syria | ||
| - | * Tajikistan | ||
| - | * Trinidad and Tobago | ||
| - | * Turks and Caicos Islands | ||
| - | * Uganda | ||
| - | * Vanuatu | ||
| - | * United States of America | ||
| - | * Yemen | ||
| - | * Zimbabwe | ||
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| - | **How do I register?** | ||
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| - | ---- | ||
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| - | Click the Sign Up button on the my.neoetf.fund website, choose the type of account (Individual or Corporate), input your Name, Surname and E-mail address, create a password, and accept the[[https:// | ||
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| - | **How do I delete my Account?** | ||
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| - | ---- | ||
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| - | After withdrawing all your funds from your wallets, if you wish to delete your account, please contact to e-mail support@neoetf.fund. | ||
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| - | **Who owns C4C?** | ||
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| - | ---- | ||
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| - | C4C is owned and operated by Neoetf Management Partner SARL, registered in Luxembourg | ||